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WHAT PERSONAL INFORMATION DOES LUIS CARLO COLLECT?

  • We may hold information relating to you that you have provided to us while registering with us or while placing an order through us or that we may have obtained from another source (such as our distributors or from marketing organisations). This information may include, amongst other things, your name, address, telephone numbers, information on how you use our products, your experience with the product, and information on your browsing activity when visiting ours or our distributors websites), domain address, and any other information collected in relation to your use of our products and services (“information”).
  • The information collected is regarding the Site’s visitors and registered users (i.e., individuals who purchase the Products and online services).

HOW DOES LUIS CARLO USE YOUR PERSONAL INFORMATION?

  • The information that Luis Carlo collects from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions, which include:
  • Processing your orders and making deliveries;
  • Verifying products purchased by you for processing any replacement or warranty claim;
  • Billing you (unless you pay by another agreed method);
  • Settling accounts with those who provide related services to us;
  • Dealing with requests, enquiries or complaints and other customer care-related activities; and all other general administrative and business purposes;
  • Carrying out market and product analysis and marketing our and our group companies’ products and services generally;
  • Contacting you (including by post, email, fax, short text message (SMS), pager or telephone) about our and our group companies’ products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). For completeness, we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility;
  • Inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing);
  • Carrying out any activity in connection with a legal, governmental, or regulatory requirement on us or in connection with legal proceedings, crime, or fraud prevention, detection, or prosecution;
  • Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing, and maintenance of computer and other systems, and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

HOW LUIS CARLO PROTECTS CHILDREN’S PRIVACY?

  • Luis Carlo takes special care to protect the safety and privacy of children. The Site is not permissible to be used or accessed by an individual under the age of 13. The Site also does not send email correspondence to anyone who informs Luis Carlo that they are under the age of 13. Parents/guardians of children under the age of 13 years must control and supervise any web-based activity conducted by the child.

SHARING YOUR INFORMATION OUTSIDE INDIA

  • We do not share any information outside India.

PROTECTING YOUR PERSONAL INFORMATION

  • Luis Carlo takes reasonable steps to ensure that the personal information it collects, uses, or discloses is stored in a secure environment protected from unauthorized access, modification, or disclosure. In case of any concerns, the privacy officer can be contacted at
  • To unsubscribe from SMS, MMS, or other mobile messaging, you may also follow the instructions in the messages you receive. Similarly, all emails you receive will provide you with information on how to get off the email mailing list if you so desire.
  • Alternatively, if you would like to have your name and contact information removed from receiving communications from Luis Carlo, please contact the Customer Service by sending an email to www.luiscarlo.in. It takes some time to put opt-outs in effect, so you may still receive electronic communications from Luis Carlo for several weeks after your request is received.

MARKETING USE

  • Luis Carlo uses Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting) on this website. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. Luis Carlo may use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics for understanding the Site’s audience.

THIS POLICY DOES NOT APPLY TO ANY OF THE FOLLOWING:

  • Information collected by Luis Carlo through offline means (such as through a mail-in product registration card or on the phone by Luis Carlo Customer Support), unless we clearly note otherwise at the place or time of data collection or the offline-collected data is merged and used together with online-collected data;
  • Third-party websites operated by other companies and that are linked to our Online Services, or that provide links from their sites to ours. We are not responsible, and disclaim any and all responsibility, for the practices or content of such third-party websites; or
  • Information given to us in a business capacity or for employment or work-related purposes, such as information about our business customers (retailers, distributors, etc.), personal information provided by artists or other professionals we hire to help create our products, or job applicant data submitted through the join us section of our website.

CHANGES TO THIS POLICY

  • From time to time, we may update this Privacy Policy. If we do, we will note at the top of this page the last date for any changes made and/or when they become effective. If the changes made are material (for example, we want to use your information, specifically personal information, in ways we did not previously tell you about in this Policy or could not be reasonably expected by you), we will take prior written consent of yours to the said changes in a more prominent way. Alternatively, we may temporarily highlight the new or revised sections in this Policy, temporarily post a prominent notice on our home page or registration/login page, or temporarily add the word “Updated” to the title of this Policy and any hypertext links pointing to this Policy. In all instances where your consent is necessary, we will also send you an email message or other communication notifying you about the changes and asking for your consent to the additional use of your information. If you do not agree to the change in use, we will not use your personal information in this additional manner and you must not use the website any further.
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